Roots & Fruits Market - Privacy Policy

Effective Date: October 1, 2023

Thank you for visiting Roots & Fruits Market. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website and services. By using Roots & Fruits Market, you consent to the practices described in this policy.

 

1. Information We Collect: We may collect various types of information, including but not limited to:

a. Personal Information:

• Contact Information: such as your name, email address, mailing address, and phone number.
• Account Information: including your username, password, and other login credentials.
• Payment Information: for processing orders and payments, we may collect credit card information or other payment details, though we recommend using secure payment methods.
• Health Information (Optional): if you voluntarily provide health-related information for product recommendations or consultations, we will handle this data with extra care and confidentiality.

b. Non-Personal Information:

• Log Data: information about your browser type, device type, operating system, and the pages you visit on our website.
• Cookies and Tracking Technologies: we use cookies and similar technologies to enhance your experience on our site, track user preferences, and collect analytics data. You can manage cookie preferences through your browser settings.

 

2. How We Use Your Information

We use your information for various purposes, including but not limited to:

a. Order Fulfillment:

• Process and fulfill your orders.
• Provide updates on order status and shipping information.
• Contact you regarding your orders or customer service inquiries.

b. Personalization:

• Tailor product recommendations and content to your interests.
• Customize your shopping experience.

c. Communication:

• Send you promotional offers, newsletters, and marketing materials, if you have opted in.
• Respond to your inquiries and requests.
• Provide information about our products and services.

d. Analytics and Improvements:

• Analyze website usage and trends.
• Enhance our website's functionality and user experience.
• Improve our products and services.

 

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers, including:

• Payment processors to facilitate secure transactions.
• Shipping and delivery companies to fulfill your orders.
• Marketing and advertising partners for promotional purposes (with your consent).

We may also share your information when required by law or to protect our rights, privacy, safety, or property, or that of others.

 

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

5. Your Choices

You have the following rights and choices regarding your personal information:

• Access, Correct, or Delete: You may access, correct, or delete your personal information by logging into your account or contacting us directly.
• Marketing Preferences: You can opt out of marketing communications at any time by following the instructions in our emails or contacting us.
• Cookies: You can manage your cookie preferences through your browser settings.

 

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children under 18 years of age. If you believe that we may have collected such information, please contact us, and we will take appropriate steps to delete it.

 

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@rootsandfruitsmarket.ca

 

Thank you for choosing Roots & Fruits Market to feed and clothe your family. Your privacy is important to us, and we are committed to safeguarding your information and providing you with a secure and enjoyable shopping experience.