Shipping Policy
At Roots & Fruits Market, we're all about delivering top-notch products to preserve your holistic lifestyle, right to your doorstep. But we know you might have a few questions about how that plays out.
1. Order Processing Time: We know you're excited to get your hands on our fantastic products, and we're equally excited to send them to you! Most orders are processed and shipped within 2 business days, but we are a small family-run business who sometimes has a sick toddler. We work as hard and as fast as we can to get you the products you paid for, and say every order will be shipped within 5 business days.
2. Tracking Your Order: To keep you in the loop, we provide tracking information for your order once it's shipped. You'll receive an email with tracking details so you can follow your package's journey right to your doorstep.
3. Shipping Costs: We know life is expensive. That's why we offer competitive shipping rates from coast to coast with a $15 flat rate option. If you need your items faster, there is an express option too and of course FREE SHIPPING over $200.
4. Estimated Delivery Times: While we make every effort to get your order to you as swiftly as possible, please remember that estimated delivery times are just that - estimates. Delays due to factors like weather, holidays, or unforeseen circumstances may occasionally occur. But rest assured, we're always working to get your goodies to you ASAP!
5. Shipping Restrictions: At this time we only ship within Canada.
6. Order Tracking and Support: If you have any questions about the status of your order or need assistance with tracking, our friendly customer support team is just a message or call away. Contact us at [Insert Contact Information], and we'll be happy to help.
7. Missing or Damaged Items: If your order arrives missing items or with damage, please contact us immediately with a photo. You can message us on Instagram or email us hello@rootsandfruitsmarket.ca. We'll work diligently to resolve the issue and ensure you receive your products in perfect condition.
At Roots & Fruits, we aim to make receiving your health and wellness products as delightful as using them.
If you have any questions or need further assistance, don't hesitate to reach out to us hello@rootsandfruitsmarket.ca